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Drop Reviews

4.4

(Rated by 2137 users)

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Nov 7, 2026
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Overall Rating

4.4

Base on 13 Reviews

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Ratings by Feature

Recent Customer Reviews (13)

ND

nikita dikovskie

Jan 30, 2026

UnbelievableI waited a full week for my express shipping, and no one ever contacted me. The AI assistant is completely useless — it constantly freezes, doesn’t let you continue typing, and forces you to repeat the same actions 5–6 times in a row. Customer support never reached out to me at all. My UPS tracking has been stuck on “Label Created” for 5 days. UPS confirmed that the package was never handed over to them for shipment. Drop’s customer support is completely silent and does not respond to messages. This is especially frustrating because I paid for express shipping. Overall, this experience has been extremely disappointing, and it feels like the company simply doesn’t care about its customers.

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MB

Maximilian Berg

Sep 17, 2023

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SD

San Diego Daniels

Sep 17, 2023

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LS

Lucille Swarthout

Sep 17, 2023

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GC

Geraldine Campbell

Sep 17, 2023

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CS

Chris Sutton

Sep 16, 2023

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DD

Donatien Dupuis

Sep 14, 2023

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ST

Sevda Van Der Tol

Sep 14, 2023

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JE

Jeremiah Enriquez

Sep 14, 2023

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AS

Anja Schultheiss

Sep 14, 2023

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